RSRV Help Center
Resolve an Issue
Resolve a common issue or get the right context before contacting RSRV.
Resolve an Issue articles
Resolve an Issue
Why can’t I submit an Offer?
An Offer is available only when the Listing, your profile, and the current negotiation allow it.
Resolve an Issue
Keep your RSRV account and payment details safe
Use known RSRV pages for account and payment actions, and do not send sensitive details through a support message.
Resolve an Issue
Why can’t I send a Proposal?
A Proposal requires an approved Dealer Partner profile, an eligible Wanted Request, and a suitable available Inventory vehicle.
For Dealer PartnerResolve an Issue
Why did an action disappear?
Available actions change when an item’s timing, eligibility, or current stage changes.
Resolve an Issue
Why did my payment fail?
A payment can need attention before RSRV can complete the related payment step.
Resolve an Issue
Why is my Deal paused?
A Deal can wait for a required participant step, RSRV coordination, or cancellation review.
Resolve an Issue
How to recover from the wrong profile
Switch to the profile that matches the action you need to take, then return to the item.
Still need help?
Send RSRV a message and our team will help you find the right next step.