Resolve an Issue
Why did my payment fail?
A payment can need attention before RSRV can complete the related payment step.
Last reviewed
What to do
Open the payment record in Payments and review the guidance shown there. Confirm that your saved payment method in Account → Payment Methods is current, then follow any available next step.
For an accepted negotiation
The Deal opens only if the required transaction commitment is processed successfully. If processing does not succeed, the product shows the available guidance for your transaction.
*Do not send payment card details through a support message. Contact RSRV if the displayed guidance does not resolve the issue.
